Refund policy

Return and Refund Policy

Bella Longevity Spa
6.13.25

Overview

At Bella Longevity Spa, we are committed to providing exceptional wellness services and customer satisfaction. This policy outlines our return and refund procedures for membership plans, services, and any retail products.

Membership Plans

Monthly Memberships

  • Cancellation Notice: Members may cancel their monthly membership with 30 days written notice
  • Refunds: Monthly membership fees are non-refundable once the billing cycle has begun
  • Pro-rated Refunds: No pro-rated refunds are available for partial month usage
  • Final Month: Upon cancellation, members retain access through the end of their final paid billing period

Founding Member and Premium Memberships

  • Commitment Period: Annual or multi-month commitments may apply
  • Early Termination: Early termination fees may apply as outlined in your membership agreement
  • Refund Eligibility: Refunds considered only in cases of medical necessity with appropriate documentation

Service Credits

Unused Credits

  • Expiration: Service credits expire according to membership terms (typically monthly)
  • Non-Transferable: Credits cannot be transferred between members or converted to cash
  • Refunds: Unused credits are non-refundable upon membership cancellation

Service Modifications

  • Rescheduling: Services may be rescheduled up to 24 hours in advance without penalty
  • No-Show Policy: Failure to appear for scheduled services may result in credit forfeiture

Individual Services (Non-Members)

Single Session Purchases

  • Cancellation Window: Full refund available if cancelled 24 hours prior to appointment
  • Same-Day Cancellation: No refund for cancellations within 24 hours of appointment
  • No-Show: No refund for missed appointments without proper cancellation

Retail Products (If Applicable)

Physical Products

  • Return Period: 30 days from purchase date for unopened, unused products
  • Condition Requirements: Items must be in original packaging and saleable condition
  • Refund Method: Refunds processed to original payment method within 5-7 business days
  • Restocking Fee: 15% restocking fee may apply to certain items

Digital Products

  • No Returns: Digital products, programs, or downloadable content are non-refundable once accessed

Gift Certificates and Packages

Gift Certificate Terms

  • Validity Period: Gift certificates valid indefinitely
  • Refunds: Gift certificates are non-refundable but may be transferred to another person

Service Packages

  • Usage Period: Service packages must be used within specified timeframe
  • Partial Refunds: No partial refunds for unused services in packages
  • Medical Exceptions: Refunds considered for unused services due to medical inability with documentation

Medical and Emergency Exceptions

Qualifying Circumstances

  • Serious illness or injury preventing service use (requires medical documentation)
  • Military deployment (requires official orders)
  • Relocation beyond 50 miles of spa location

Documentation Required

  • Medical: Licensed physician's note stating inability to use services
  • Military: Copy of deployment orders
  • Relocation: Proof of new address

Refund Process

How to Request

  1. Submit written request via email to [info@bellalongevityspa.com]
  2. Include member ID, reason for refund, and supporting documentation if applicable
  3. Allow 1-2 business days for review and response

Processing Time

  • Approved refunds processed within 7-14 business days
  • Refunds issued to original payment method when possible
  • Credit card refunds may take additional 3-5 business days to appear

Dispute Resolution

Customer Service

  • First contact: [info@bellalongevityspa.com] or 760.421.4757
  • Response time: 48 hours for email inquiries
  • Manager escalation available upon request

Final Decision

  • Management reserves final decision on all refund requests
  • Decisions made in good faith based on individual circumstances
  • Alternative solutions may be offered in lieu of refunds

Policy Updates

This policy may be updated periodically. Members will be notified of significant changes via email or posted notice at the facility. Continued use of services constitutes acceptance of policy updates.

Contact Information

Bella Longevity Spa
1763 Oceanside Blvd.
Oceanside, CA 92054
760.421.4757
info@bellalongevityspa.com

For refund requests: info@bellalongevityspa.com
For general inquiries: info@bellalongevityspa.com

This policy is designed to be fair to both our valued clients and our business operations. We appreciate your understanding and look forward to supporting your wellness journey.